image/svg+xmlMargaret
Warren
47173 E. Cedar St., Phoenix, AZ 70339
(910) 555-9549
mwarren@example.com
Experience
AUG 2019 - JUL 2020
Verification Specialist/
Grand Canyon University, Phoenix, AZ
Requested authorizations for HMO patients for testing using ICD and CPT codes.
Produced PowerPoint presentations for employee diversity training and new employee orientation sessions.
Adhered to all regulatory requirements such as, JCAHO, CLIA, HIPAA, etc.
Performed telecommunication and networking business evaluations.
Demonstrated excellent customer-centered service through effective communication, creative problem
solving abilities, and educating customers on products and services.
SEP 2016 - JAN 2019
Claim Specialist/
Bank of America, Phoenix, AZ
Ensured quality service with effective and efficient operations support for our internal business partners and
external customers.
Acted as a subject matter expert to the line of business in the utilization of the CCMS system.
Resolved customer problems and concerns regarding ATM, debit card and ACH claims within the bank's
policies and procedures.
Performed ongoing reviews and enhanced due diligence as necessary for existing high-risk customers
including ATM service providers, and foreign correspondents.
Researched cash claims for customers who deposited cash into the ATM and did not receive credit to their
account.
SEP 2008 - FEB 2016
Switchboard Operator/
Saddlebrook Resorts, Tampa, FL
Provided specialized VIP service, handled check in & out process.
Utilized effective communication in a fast pace environment.
Operated a PBX switchboard phone system for large resort.
Surveyed all points of entry and maintained good communication with security and loss-prevention
departments.
Started to develop a PBX Training Guide using Microsoft Windows.
Skills
Customer Service, Insurance Companies, Communication, Data Entry, Emergency, Proper Departments, Complex
Claims, Inbound Calls, External Calls, Patient Care
Education
2005 - 2008
Bachelor's Degree In Psychology
/University of South Florida, Tampa, FL