image/svg+xmlCustomer Service
Data Entry
Front Office
Residential Life
Phone Calls
Ensure Safety
Powerpoint
Office Supplies
Front Desk Coverage
Administrative Assistance
Mark Stone
Mark Stone
66329 S. Main Rd., Jacksonville, FL, 19013 |
(630) 555-4440
|
mstone@example.com
Experience
Experience
Student Assistant | Allstate, Jacksonville, FL | April 2016 - May 2020
Student Assistant | Allstate, Jacksonville, FL | April 2016 - May 2020
Analyzed customer policies through database audits to ensure that the risks were
properly rated.
Planned and initiated evaluation of pilot program, utilizing quantitative and qualitative metrics to analyze data and improve
surveillance.
Maintained all administrative supplies, Logged and Tracked internal communication
Prioritized assignments daily to ensure
attainment of goals.
Orchestrated AF IMSO conference for 80 attendees; resulting in new AF procedures/policies.
Enriched relationships with college alumni through personal outreach and communications
Researched venues and vendors,
designed promotional materials and staffed alumni events
Student Office Assistant | Allstate, Jacksonville, FL | December 2015 - February 2016
Student Office Assistant | Allstate, Jacksonville, FL | December 2015 - February 2016
Walked customers through downloading products such as Adobe Acrobat Reader when needed.
Filed customer information, documents, and quotes
Processed customer insurance payments
Maintained customer privacy
through the shredding of confidential documents
Responded to customer inquiries through E-mail channel as well as telephone.
Promoted client retention through high-quality service and follow through.
Analyzed customer policies through database audits to ensure that the risks were
properly rated.
Desk Assistant | Best Western International, Phoenix, AZ | October 2013 - May 2015
Desk Assistant | Best Western International, Phoenix, AZ | October 2013 - May 2015
Handled guest check-in and checkouts professionally and in a welcoming and specialized manner.
Utilized professionalism and effective communication when checking in/out guest in order to provide superior customer
service and build rapport.
Handled active communication with Best Western Corporate, accounting and payments related to online bookings.
Managed reservations, operated switchboard, handled check-in and check-out, took payments
Trained and managed new
employees
Assisted Management with membership sign up and tours of the facility.
Education
Education
High School Diploma | 2013 - 2013
High School Diploma | 2013 - 2013
Skills
Skills