image/svg+xmlService Desk Analyst - Piedmont Community College, Charlotte, NC
September 2014 - September 2020
Technical Support Analyst Lead - Wells Fargo, Charlotte, NC
February 2011 - June 2014
Front Desk Agent - BAYMONT, Indianapolis, IN
March 2009 - January 2011
Gary Hayes
20882 E. Cedar St. | Charlotte, NC 32891 |
ghayes@example.com
|
(670) 555-8304
Education
High School Diploma
Experience
Tested system images with operating systems Windows 8 and Linux Ubuntu for future software implementations.
Upgraded Windows 8 from Windows 7 in all workstations and client devices while preserving the installed
applications and settings.
Diagnosed Computer problems over the telephone or by using Bomgar and SCCM software to remote into
computers.
Proposed ITIL-based service management framework to transition computing services to a proactive department
centered on long-term, strategic policies and procedures.
Created, deployed, and maintained 25 different Windows images and 2 different Apple OSX images.
Created post offices and MSM ID's on mail servers and forwarded users' mail.
Configured the Struts-Config.xml, Struts-Tiles.xml files amd application.xml files.
Supported 500 Windows [ ] server data center+65 remote sites.
Decommissioned several Legacy Wachovia Applications, and processes, including CPCS, XPstat, Nexgen
Settlement.
Provided network infrastructure support for Frederick, Maryland 1800 user administration facility and the Mid-
Atlantic States bank branches and offices.
Acted as liaison for VIP, group check-in, housekeeping, restaurant and security department.
Provided excellent customer service to hotels guests to include, check-in and checkout, in-house guest services
and daily breakfast set-up.
Skills
Guest Service
Guest Rooms
Technical Support
Customer Service
Front Office
Service Desk
Hotel Services
Desktop
Level Support
Front Desk Area