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Customer Service
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Communication
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Service Desk
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Sales Intern
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Technical Support
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Active Directory
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Powerpoint
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Salesforce
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Troubleshoot
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Email
MATTHEW
KNIGHT
42899 N. First Ln., Chicago, IL 47363 · (740) 555-6996
mknight@example.com
EXPERIENCE
MAY 2019 - JUL 2020
SERVICE DESK ANALYST,
Trustwave Holdings
Installed Software's, Hardware's and performed Data backup of Servers.
Performed hardware builds and setup as assigned to support ongoing Operations Projects and
evaluated areas for department improvement and developed strategies.
Coordinated all new user setups.
Supported users by telephone/in person with software/hardware issues in a Microsoft Vista and XP
environment.
Provided application, operating system and database support for field delivery team.
SEP 2013 - APR 2019
SERVICES DESK TECHNICIAN,
IBM
Installed and configured Windows-based Servers and applications for Smart Meter project.
Worked with customer via phone/email to resolve any ongoing technical issues related to customer's
equipment.
Performed Quality analysis of IBM machines and applications/ Generated Defect Logs
Created training materials, developed training program and maintained site-wide roster of trained
personnel.
Responded to customer inquiries, requests, or complaints concerning their account status, hardware
failure, troubleshooting
JUN 2012 - JUN 2013
SALES INTERNSHIP,
CUTCO
Created appointments with clients and performed demonstrations of Cutco Cutlery.
Represented CUTCO product to clientele.
Communicated effectively with sales representatives nationwide relaying client information, and
collecting data for reporting purposes.
Received and replied to all email and voice mail messages from Distributors, regarding to the
processing of their contracts.
Organized customer accounts using SalesForce and Quick Books.
EDUCATION
2009 - 2012
BACHELOR'S DEGREE IN COMPUTER SCIENCE
,New York University
New York, NY
SKILLS