image/svg+xmlUniversity of Texas at Austin - Austin, TX
2000 - 2003
Senior Network Engineer - Halliburton, Houston, TX
August 2013 - January 2020
Systems Analyst - Halliburton, Houston, TX
May 2010 - June 2013
Field Service Technician - HP, Houston, TX
September 2005 - March 2010
Customer Support Engineer - Harte Hanks, Austin, TX
January 2003 - August 2005
Robert Ford
48083 N. Park St. | Houston, TX 90840 |
rford@example.com
|
(370) 555-6670
Education
Bachelor's Degree In Computer Science
Experience
Supported offshore logistics and support for newly acquired company located in India using Citrix environment
accessed via windows or Linux workstations.
Reduced cost of hardware and support while reducing redundancy and issues relating to multiple installations of
applications.
Managed rollouts of SNA to TCP/IP, X.25 to Frame Relay, for new site start-ups and acquisition sites.
Worked with telecommunications service providers to assure quality service of VSAT, Cellular, T1 and MPLS
circuits.
Designed and implemented network infrastructure to efficiently allow high bandwidth traffic for application users
and software developers.
Mapped invoices, bank statements, payments to appropriate IDOC's for automatic upload and clearing into SAP
R/3.
Supported offshore logistics and support for newly acquired company located in India using Citrix environment
accessed via windows or Linux workstations.
Supervised 10 employees monitoring accountability and attendance, while completing and delegating projects
assigned by upper management.
Developed Pl/Sql procedures & functions to support the reports by retrieving the data from the data warehousing
application.
Provided technical support for complex technical issues on infrastructure, applications and databases.
Worked to provide technical support for HP's line of printers, plotters, and networks.
Provided hardware support and installation of computer systems to customers throughout eastern North Carolina.
Traveled to customer site for troubleshooting and replacement of defective equipment.
Implemented automated build logging and with error and availability notifications via email in a
Linux/BASH/Perl/C/Python environment.
Worked on SUN Cluster setup and configuration.
Developed backup and maintenance schedule.
Handled problems with printers set up on Networks.
Created and documented all trouble shooting documentation through proprietary ticketing system.
Maintained positive customer relations by calming angry or frustrated clients.
Provided customer support via telephone and Internet feedback.
Skills
Technical Support
Customer Service
Business Requirements
Support Engineer
Hardware