image/svg+xmlJean
Stevens
62157 S. Maple St., Dunwoody, GA 14962
(240) 555-9420
jstevens@example.com
Experience
FEB 2013 - JAN 2020
Senior Claims Representative/
State Farm, Dunwoody, GA
Completed scope of damages and wrote estimates using Xactimate program Reviewed estimate with
management.
Fostered Synergistic Communication throughout all departments in the firm as the team liaison for all inter-
office issues.
Selected to be part of multiple projects involving SIU and investigations into fraudulent insurance claims.
Trained the adjusters on the estimating software, set-up price lists and instructed teams on the Nat Cat
policies and procedures.
Worked cross-functionally to ensure team goals were achieved and provided excellent communication and
customer service to clients.
JUL 2008 - JAN 2013
Generalist/
Citi, New York, NY
Transitioned management to streamlined process of employee relations, resulting in improved consistency to
disciplinary procedures and documentation.
Utilized PeopleSoft program to obtain employee information including running queries/reports.
Investigated and resolved formal employment complaints including harassment, discrimination, and violation
of company policies/procedures.
Acted as payroll and benefits liaison.
Reduced civil penalties by 13% by coordinating complex immigration, relocation and transfers and handling
I-9 verification and LCA Postings.
APR 2007 - JUN 2008
Human Resource Specialist/
Comcast, Philadelphia, PA
Utilized multiple HR websites, shared drives, reports and HRIS systems to assist internal customers with
timely and accurate information.
Presented new and available benefits (health/dental insurance, accident/life insurance, flexible benefits,
workers' compensation, FMLA).
Worked extensively with and verified employee information in the Human Resources Information System
(HRIS) databases PeopleSoft and ADP Horizons.
Managed employee benefits such as Workers Compensation, Short Term Disability, and Family Medical
Leave Act (FMLA).
Managed FMLA/STD processes and assisted with approval determination.
JAN 2005 - JAN 2007
Logistics Coordinator/
Kellogg, Battle Creek, MI
Dispatched buses and drivers and assisted the transportation Supervisor in planning, directing and
coordinating the transportation operations.
Enforced compliance of personnel with administrative policies, procedures, safety rules, and government
regulations associated with contractual laws/bylaws.
Prepared cargo documentation for inspection procedures, inventory, and reporting.
Developed and wrote operating procedures, policies and justifications.
Developed and maintained two way communications with counterparts in Canada & Mexico.
Skills
Procedures, Customer Service, Personnel Files, Strength Management, Oversight, Customer Loyalty, Store
Management, Effective Questions, Additional Items, Freight Bills