image/svg+xmlMar 2019 -
Jun 2020
Sales Development Representative,
Sallie Mae Bank, Temple, TX
Worked on special projects for marketing to my territories using multiple
software applications, including SalesForce.com.
Generated qualified leads through networking connections on LinkedIn.
Identified opportunities for new business by prospecting and establishing
consultative relationships with C-Level Executives IT Managers and Attorneys.
Cross-merchandised across several departments utilizing a variety of displays
and other POS.
Worked with technology department to refine CRM functionality on initial
project.
Aug 2012 -
Jan 2019
Sales Support Representative,
Sprint, Temple, TX
Established and maintained favorable and relationship building
communication with customers, subscribers, and co-workers.
Designated Data and Blackberry Specialist and Awarded certificates for Smart
Phones and Data Promoted from initial position of Retail Communications
Consultant
Managed over 800 mobile telecommunication accounts for CA, LV and Hawaii
market.
Served as first point of contact to customers for all telecommunication needs.
Provided post sale technical guidance which included activation, equipment
features and customization.
Jun 2010 -
Jun 2012
Bilingual Customer Service,
General Dynamics, Houston, TX
Verified or Reported possible fraud for claims already processed and paid by
Medicare.
Responded to customer inquiries via telephone regarding Medicare and
Medicaid insurance health benefits, provider contracts, eligibility and claims.
Helped explain beneficiaries' benefits and coverage guidelines for Medicare
coverage.
Helped them with questions pertaining to Tax questions, internet and web
access.
Adhered to HIPAA guideline and regulations regarding consumer account and
information.
Communication
Customer Service
Sales Support
Product Knowledge
Development Representative
Inbound Calls
ETHAN SHAW
eshaw@example.com
|
(350) 555-0189
|
99029 S. Cedar St., Temple, TX 84441
EXPERIENCE
EDUCATION
University of Houston, Houston, TX
2007 - 2010: Bachelor's Degree in Marketing
KEY SKILLS