image/svg+xmlWillie
Gibson
46791 E. Main Ln., Chicago, IL 89159
(910) 555-1773
wgibson@example.com
Experience
JAN 2008 - NOV 2011
Parts Service Manager/
Chipotle Mexican Grill, Chicago, IL
Managed the daily and weekly cleaning/ownership of the FOH areas including the patio, dining room,
restrooms, and line.
Created new and updated current standard operating procedures and trained all department staff
accordingly.
Achieved extremely distinguished President's Award for dealership over hundreds of auto dealers for overall
performance in all facets of operation.
Finalized and cashiered all customer invoices and performed all nightly accounting and deposits.
Ensured customer satisfaction by meeting customer specifications and providing excellent service.
APR 2006 - JAN 2008
Assistant Service Manager/
Chipotle Mexican Grill, Chicago, IL
Managed the daily and weekly cleaning/ownership of the FOH areas including the patio, dining room,
restrooms, and line.
Created new and updated current standard operating procedures and trained all department staff
accordingly.
Finalized and cashiered all customer invoices and performed all nightly accounting and deposits.
Participated in civic activities to promote community growth and development and reinforce positive bank
image.
Achieved extremely distinguished President's Award for dealership over hundreds of auto dealers for overall
performance in all facets of operation.
JAN 2004 - FEB 2006
Service Supervisor/
Whole Foods Market, Chicago, IL
Created enthusiastic atmosphere by stressing upbeat positive exchange while providing excellent customer
service.
Mentored team members into leadership positions.
Led monthly meetings to ensure open communication and accurate/timely execution of plans.
Implemented new safety procedures to reduce company liability and ensure participants safety.
Placed weekly food and supply orders for Starbucks/Pizza Hut for display and area replenishments.
DEC 2002 - JAN 2004
Logistics Coordinator/
Quebecor World Logistics, Chicago, IL
Ensured security of information through design and implementation of disaster recovery backup and
recovery methodology.
Prioritized account operations and solved issues to proactively provide detailed updates to customers.
Coordinated daily data entry into proprietary order-management-system, SCMS/AS400.
Trained employees on procedures and regulations to maximize effective logistic operations.
Assisted the company owners with financial procedures and employee concerns and analyzed company
processes for improved productivity.
Skills
Customer Service, Procedures, Assistant Service, POS, Company Standards, Inventory Management, Emergency,
Sales Goals, Data Entry, Customer Complaints
Education
2011 - 2012