image/svg+xmlSean
Nichols
33244 N. Cedar St., Cary, NC 49894
(290) 555-0966
snichols@example.com
Experience
MAR 2019 - DEC 2020
Order Management Specialist/
Dick's Sporting Goods, Cary, NC
Used Order Management express (OMX) and SAP CRM to create and modify sales orders.
Provided high level communication to designers and project managers as needed.
Managed customer cases within corporate guidelines and provided end-to-end resolutions and follow-up
communication between parties.
Scanned large products for shipping in their own box and applied UPS, FED EX and USPS shipping Labels.
Helped with other support functions in the office like inventory control, label making, and some basic
computer troubleshooting questions.
DEC 2015 - JAN 2019
Order Management Specialist/
Xerox, Cary, NC
Processed orders: analyzed, edited, and interpreted customer inquiries.
Worked with Workflows, XML, and MQ Series as the transporting agents to achieve integration.
Worked on critical tickets, meeting the response SLA of fifteen minutes and the disposition SLA of one day.
Obtained or clarified data center information required for processing orders and booking packages.
Worked closely with internal accounts receivable, product allocation, logistics, and sales personnel.
APR 2014 - APR 2015
Enumerator/
Xerox, Cary, NC
Offered wireless internet and technical support to guests and hotel staff of elite-level hospitality brands.
Assisted Medicare members via fax to obtain authorization for approved medications.
Created easy-to-follow presentations in PowerPoint for customers and internal use.
Maintained excellent communications with project management.
Skills
Customer Service, Order Entry, Census Interview, Confidentiality Laws, Census Data, Enumerators, Following
Stringent Guidelines, Quality Control Verification, ERP, Logistics
Education
2007 - 2009
Associate's Degree In Biology
/Florida International University, Miami, FL