image/svg+xmlDec 2018 -
Sep 2019
Order Management Specialist,
Apple, Tempe, AZ
Demonstrated excellent customer-centered service through effective
communication, creative problem solving abilities, and educating customers
on products and services.
Worked closely with internal accounts receivable, product allocation, logistics,
and sales personnel.
Created a personalized and beneficial experience for various customers and
Apple enthusiasts by building rapport and quality relationships.
Trained and educated customers on their apple products and how to use
them efficiently and effectively for business and personal use.
Used every day as an opportunity for me to turn another Apple Store visitor
into a loyal Apple customer for life.
Mar 2016 -
May 2018
Fulfillment Coordinator,
Verizon, Tempe, AZ
Managed daily operational and troubleshooting support for Boston and
remote sites.
Audited three-customer internet portals looking for billing errors, and
usability issues.
Processed customer orders and provided troubleshooting assistance to
customers.
Handled installation and configuration setup for DSL modems, networks and
routers using Windows and Mac operating systems.
Conducted extensive testing on Verizon Wireless internal systems as well as
enhancements to determine functionality.
Dec 2010 -
Jan 2016
Registrar,
Phoenix Children's Hospital, Tempe, AZ
Maintained confidentiality of patient information and provided awareness of
rights as determined by HIPAA regulations and MLH policy.
Registered patients to be seen by emergency room physicians through
Meditech system.
Corrected all demographic, hard coded CPT/HCPCS, charge, compliance and
UB92 field errors.
Filled in within St. Francis South as an admitting clerk/PBX operator at
different locations for Broken Arrow Imaging as needed.
Assisted patients in applying for Medicaid verified valuables for trauma
patients and logged into system and locked in safe.
STEPHANIE PAYNE
spayne@example.com
|
(410) 555-9878
|
90317 S. Evergreen Ave., Tempe, AZ
18624
EXPERIENCE
EDUCATION
Arizona State University, Tempe, AZ
2009 - 2010: Master's Degree in History
Arizona State University, Tempe, AZ
2006 - 2009: Bachelor's Degree in Education