image/svg+xmlHarold
Dixon
449 S. Cedar Ln., Glen Allen, VA 69784
(440) 555-3958
hdixon@example.com
Experience
JUN 2019 - APR 2020
Lead Customer Service Representative/
Food Lion, Glen Allen, VA
Engaged and interacted with customers to create a positive shopping experience Provided guidance to front
end trainees
Audited
safe, prepared deposit tickets, established and reconciled
cash lines for standard cashiers to begin
and end their
shifts.
Performed any front-end position as needed.
Replenished supplies, bags and other materials at each cash wrap.
Engaged and interact with customers to create a positive shopping experience.
SEP 2018 - FEB 2019
Relationship Banker/
Citizens Financial Group, Glen Allen, VA
Answered calls for call center, assisted customers with their accounts, transferred funds, assisted with online
banking, password resets
Maintained friendly and professional customer interactions.Notary and NMLS certified.
Demonstrated a deep understanding of products and present benefits by cross-selling to existing and new
customers.
Contributed to branch growth by maximizing performance productivity, dedication, and achieving all levels of
customer and branch goals.
Licensed through NMLS to provide customers home lending solutions.
JUN 2012 - JUL 2018
Finance Service Representative/
Northwestern Mutual, Cleveland, OH
Constructed a personal client base and fostered growing relationships with ongoing points of communication.
Completed Series 6 and 63 FINRA licensing exam.
Managed client accounts, budgeting, communication with underwriters and coordination with office admins.
Developed short and long term goals for the team, broke down communication barriers and helped meet
benchmarks to ensure success.
Leveraged legal team on complex cases and worked with internal team on daily client communications.
AUG 2007 - MAR 2012
Head Teller/
KeyBank, Cleveland, OH
Provided customer service/communication of pertinent information to customers regarding new banking
innovations and options.
Experienced vault teller as well as responsible for daily ATM balancing.
Received a Fraud Detection Prevention Award for recognizing new client account and ATM fraud.
Prepared and maintained the cash supply for the ATM machine and cash dispensing machine.
Maintained cash drawer levels, ATM cash, and helped customers in transitioning to BB&T from Colonial
Bank.
Skills
Inventory Management, Financial Services, New Tellers, Bank Products, Customer Service, Operational Standards,
HR, Loan Applications, ATM, Foreign Currency
Education
2007 - 2007
High School Diploma