image/svg+xmlMcKesson - Phoenix, AZ
December 2017 - December 2020
JPMorgan Chase - Phoenix, AZ
March 2016 - May 2017
JPMorgan Chase - Phoenix, AZ
August 2014 - January 2016
Bachelor's Degree
,
2011 -
2014
Arizona State University - Tempe, AZ
Psychology
MARIE WASHINGTON
85273 E. Cedar St., Phoenix, AZ 74418 |
mwashington@example.com
|
(790) 555-1918
EDUCATION:
EXPERIENCE:
Insurance Verification Specialist
Followed HIPPA rules and regulations when discussing patient information.
Contacted commercial payers, including Medicare & Medicaid to verify patient eligibility and product specific
coverage information.
Ensured HIPAA compliance and also, schedule doctors appointments for patients.
Verified appropriate ICD 9, 10 and HCPC/CPT code coverage.
Collected, posted and balanced patient, commercial insurance and Medicaid payments to correct accounts.
Verification Specialist
Worked with other departments and analysts in delivering reporting / analytic solutions using SQL, Access, Excel
and Passport.
Performed routine maintenance, quality checks and basic troubleshooting of machinery.
Coded the orders to ensure that the correct ICD-9 codes were used and were billable codes for the ordered
products.
Formulated and enforced Service Center policies, procedures and quality assurance measures.
Updated departmental standard operating procedures and database to accurately reflect the current practices.
Collections, Customer Service
Ensured compliance with the FDCPA.
Resolved financial and non financial inquires through verbal or written communication.
Provided personalized service through telephone or written communication; resolved financial and non-financial
customer inquiries.
Used Microsoft Word, Excel and PowerPoint on a daily basis.
Contacted the attorney and provided bidding instructions prior to foreclosure sale.
SKILLS:
Customer Service, Insurance Companies, Payment Arrangements, Data Entry, Past Due Accounts, Delinquent
Accounts, Credit Card Transactions, Debt Repayment, Medical Records, Customer Accounts