image/svg+xmlJul 2017 -
Sep 2020
Finance Counselor,
24 Hour Fitness, San Francisco, CA
Maintained ongoing communication between attorneys & clients from point
of referral/discovery to trial phase, facilitating & expediting case settlements.
Trained incoming membership counselors and service representatives on
effective sales and product demonstration techniques.
Contacted appropriate payers to verify benefits and obtain necessary
authorizations related to CPT and ICD-9 codes.
Filled in within St. Francis South as an admitting clerk/PBX operator at
different locations for Broken Arrow Imaging as needed.
Utilized ICD and CPT codes to verify medical necessity of all Medicare claims.
Jan 2016 -
Jun 2017
Patient Accounts Clerk,
Olathe Health, Kansas City, MO
Created spreadsheets identifying monthly improvements, and generated new
systems of communications with internal and external customers to
streamline requests.
Maintained confidentiality of patient information and provided awareness of
rights as determined by HIPAA regulations and MLH policy.
Answered, screened, and directed phone calls, and relieved the PBX operator.
Registered patients, including radiology inpatient and outpatient for medical
services accordance of insurance guidelines.
Recognized for a proven ability to efficiently process medical claims for major
and private insurance carriers and Medicaid for different states.
Jan 2006 -
Jan 2016
Tax Specialist,
H&R Block, Kansas City, MO
Reviewed tax computation for conformity with IRS regulations.
Ranked first in office for Peace of Mind tax return guarantee and Rapid
Refund sales/take-rate; achieved 98% client retention.
Enrolled Agent (EA) licensed to represent taxpayers before the IRS.
Answered telephone inquiries and/or referred customers to appropriate
sources for information.
Advised clients and developed responses for them to audit letters received
from the IRS and various state tax agencies.
Tax Compliance
Insurance Companies
IRS
Data Entry
Financial Counselor
Patient Demographics
Customer Service
Patient Care
NICOLE HARRIS
nharris@example.com
|
(450) 555-9766
|
9778 N. Cedar Rd., San Francisco, CA
48135
EXPERIENCE
EDUCATION
Ohio State University, Columbus, OH
1998 - 2001: Bachelor's Degree in Psychology
KEY SKILLS