image/svg+xmlDiane
Burns
13733 W. Elm Ln., Tempe, AZ 17503
(230) 555-4161
dburns@example.com
Experience
JAN 2003 - APR 2004
Compensation Specialist/
West Services, Tempe, AZ
Worked closely with attorneys, adjusters and medical providers to treat and compensate employees for their
work injuries.
Collected data and provided input on internal FLSA audit.
Performed audits of weekly reports for maintaining accuracy of benefit deductions and collaborated with the
payroll department on discrepancies.
Managed company wide, multi-million dollar, global Unit Plan (phantom stock program).
Processed recorded names and addresses of Medicare and Medicaid recipients requesting informational
publications entailed in Medicare and Medicaid programs.
NOV 2001 - JAN 2003
Claims Representative/
State Farm, Tempe, AZ
Responded to 3rd party arbitration via written communication from Arbitration Forums.
Sustained constant communication with designated facility tasked to finish check for title or power of attorney
exchange.
Handled auto injury claims and claims in litigation providing effective communication with attorneys and
customers.
Supported claims adjusters in processing first and third-party auto insurance claims.
Worked cross-functionally to ensure team goals were achieved and provided excellent communication and
customer service to clients.
APR 1994 - FEB 1996
Claims Administrator (Part-Time)/
Repwest Insurance, Tempe, AZ
Provided claim supervision of branch office adjusters for worker's compensation claims.
Organized mock customer interactions to aid in the development of new CSRs.
Opened claims for the claim representatives, field adjusters, and claim managers.
Verified accident facts, determined GEICO's liability and made decisions regarding claim payments.
Processed medical bill payments under PIP (Personal Injury Protection) for First Party Injuries.
Skills
Customer Service, Insurance Companies, Data Entry, Human Resources, Job Descriptions, Medical Records,
Claims Management, Compensation Programs, Communication, Claims Administration
Education
2004 - 2005
Master's Degree In Psychology
/Grand Canyon University, Phoenix, AZ
1993 - 1996
Bachelor's Degree In Psychology
/Arizona State University, Tempe, AZ