image/svg+xmlAlbert
Watkins
35406 N. Elm Rd., Jacksonville, FL 11917
(930) 555-3728
awatkins@example.com
Experience
SEP 2010 - APR 2020
Claims Adjuster/
Allstate, Jacksonville, FL
Secured and recorded data about property and personal losses
Assigned claims to appropriate
representative
Managed appointments and facilitated claim procedures
Trained and mentored a team of 6-10 Insurance Adjusters regarding company policy, procedures and claims
handling.
Maintained a high level of performance through exceptional service and outstanding communication.
Administered assignments and processed claim files in coordination with field adjusters.
Responded to catastrophe losses, including managing contract adjusters and setting up field operations.
MAY 2009 - AUG 2010
Collector/
Wells Fargo, Charlotte, NC
Completed reviews and service observations of new hires to ensure compliance with FDCPA regulations.
Applied strict regulations, procedures, policies, and company guidelines to every customer communication.
Adhered to policies, procedures, FDCPA laws and compliance regulations.
Worked in several departments including Loss Mitigation, Bankruptcy, and Foreclosure.
Experienced in understanding and following internal procedures and guidelines as well as regulatory and
compliance requirements.
DEC 2002 - MAR 2009
Collections, Customer Service/
Wells Fargo, Minneapolis, MN
Maintained the highest level of quality when communication with customers
Applied strict regulations, procedures, policies, and company guidelines to every customer communication.
Developed and support recognition programs to enhance teamwork, quality, and productivity throughout the
department.
Ensured high-level customer support with direct communication to management creating daily
resolutions.
Corresponded with other internal departments and team members
Communication with customers on
options with payment plans, and other resolutions.
Skills
Customer Service, Payment Arrangements, Insurance Companies, Credit Card Transactions, Debt Repayment,
Student Loans, Delinquent Accounts, Auto Claims, Customer Accounts, Repayment Plans
Education
2002 - 2002
High School Diploma