image/svg+xmlGreeting Customers
Customer Service
Quality Food
Hard-Working
New Things
Inbound Calls
Communication
Telephone Calls
Internet
Technical Support
BARBARA
ROBERTS
31359 N. Cedar Ln., Lawrence, KS 13034 · (690) 555-0518 · broberts@example.com
EXPERIENCE
CALL CENTER AGENT,
GENERAL DYNAMICS, LAWRENCE, KS
AUGUST 2019 - JANUARY 2020
Helped other CSRs with their calls.
Preformed routine phone troubleshooting and configuration.
Answered consumer and beneficiaries inquiries and assisted to the fullest extent possible.
Provided troubleshooting and support by phone.
Answered incoming calls for the Centers of Medicare and Medicaid services.
CALL CENTER AGENT,
MACY'S, SAINT LOUIS, MO
MARCH 2016 - APRIL 2019
Increased annual spending of existing account base by 35% through on-going communication of
relevant events or sales opportunities.
Generated leads or new sales through telephone and email contact with customers.
Maintained outstanding service
Assisted in processing and replenishing merchandise
Assisted
customers in locating products and services
Answered phone calls and customer inquiries with website troubleshooting.
Displayed a positive, helpful attitude on a daily basis that was consistently praised by customers
and employers alike.
MCDONALDS CREW MEMBER,
MCDONALD'S, SAINT LOUIS, MO
AUGUST 2011 - FEBRUARY 2016
Closed store 4 times a week
Cashier and drive-thru cashier, presenter Cleaning and inventory.
Increased productivity through proper communication and extreme focus.
Performed main/drive-thru register transactions in a timely and accurate manor.
Entered customer orders, cashier, customer service, drive-thru, made customer orders in the grill
area
Worked at both Publix and McDonalds for a year concurrently.
EDUCATION
2011 - 2011
HIGH SCHOOL DIPLOMA
SKILLS