image/svg+xml•
Communication
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Project Management
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Business Requirements
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Procedures
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Customer Service
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Purchase Orders
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Project Coordination
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Portfolio
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Data Entry
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User Interface
KYLE
WOODS
31761 S. First Rd., Ridgefield, NJ 40041 · (500) 555-4800
kwoods@example.com
EXPERIENCE
JAN 2014 - JUL 2017
BUSINESS ANALYST,
Verizon
Defined project scope and objectives through internal project management methodologies.
Developed Presentation layer (Web Forms) using ASP.NET, HTML, and JavaScript.
Assessed financial viability of launching a reporting service by evaluating its cost structure and
projecting future cash flows.
Coordinated Waterfall and Agile test methods utilized during the End to End Software Development
Life Cycle (SDLC).
Created PL/SQL packages and stored procedures to load data from various sources to staging area.
JUL 2010 - JAN 2014
PROJECT COORDINATOR,
Verizon
Cultivated a positive, team-oriented working environment that increased employee retention.
Developed effective relationships with all departments through clear communication.
Received a Verizon Spotlight Award for demonstrating Core Values and going far above and beyond.
Handled trouble tickets received through call center systems such as the IVR, WFM and Remedy.
Provided PowerPoint presentations to directors with development teams to executive directors.
JUN 2009 - MAY 2010
PROJECT MANAGEMENT INTERNSHIP,
Target
Implemented a program which improved the communication process between managers and
subordinates.
Leveraged key partnerships to help develop communication plans and messaging for a top tier retail
corporation.
Engaged in human resource, logistics, and recruitment leadership projects purposed to gain well-
rounded business development experience.
Handled phone calls as well as face-to-face customer communication
Created, Confirmed and Carried
out customer reservations
Acquired and followed all procedures and guidelines that are required for the internship.
EDUCATION
2017 - 2018
MASTER'S DEGREE IN BUSINESS/COMMERCE
,University of Delaware
Newark, DE
2006 - 2009
BACHELOR'S DEGREE IN BUSINESS
,Strayer University
Washington, DC
SKILLS