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Prospective Residents
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Communication
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Customer Service
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Apartment Community
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Store Management
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Data Entry
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Successful Performance
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Restaurant Operations
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Lease Agreements
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Company Policies
AMBER
WEST
88302 N. Cedar Rd., Orlando, FL 87017 · (810) 555-2091
awest@example.com
EXPERIENCE
SEP 2013 - MAR 2020
ASSISTANT RESTAURANT MANAGER,
Hilton Worldwide Holdings
Maintained all Micros programming for food and beverage outlets on the property
Created menu training plans for food item pairings and wine/spirit accompaniments, as well as
conducted POS and server-banking procedures.
Used MICROS to process guest checks accurately and efficiently for payment.
Participated in the selection, design, development of new POS system and was in charge of weekly
inventory.
Promoted to Purchaser, streamlined the position by implementing new systems and controls to keep
food cost well below norm.
DEC 2011 - FEB 2013
SHIFT SUPERVISOR,
Blockbuster
Developed and increased customer loyalty and retention by creating positive and personalized
customer service.
Tallied end of day books, counted cash drawers and made end of day deposits to safe.
Performed internal audits and verify bank deposits.
Handled scheduling, payroll, shipping & receiving.
Coached and developed CSR's on their shift per standard and as needed.
JUN 2008 - OCT 2011
ADMINISTRATIVE ASSISTANT,
IBM
Led Market definition for Internet Acceleration, server load balancing and caching products.
Developed baseline briefing for DoD's Chief Information Officer.
Served on task force to fully computerize/automate payroll processing.
Prepared frequent PowerPoint presentation decks, Excel spreadsheets and Word documents, often
incorporating own suggested content.
Managed collections and customer account cash deposits to ensure correct application against
invoices.
EDUCATION
2004 - 2007
BACHELOR'S DEGREE IN PSYCHOLOGY
,Michigan State University
East Lansing, MI
SKILLS