image/svg+xmlSep 2018 -
Jan 2020
Appointment Coordinator,
Tampa General Hospital, Tampa, FL
Certified Public Safety Telecommunications I/II 9.
Coded all diagnosis and procedures on referrals (ICD-9 and CPT).
Prepared documentation and medical packets for the following departments:
General, Anesthesia, and Radiology.
Selected to train and mentor newly hired Unit Coordinators and Business
Specialists.
Handled and processed confidential patient information following HIPAA and
Medicare regulations.
Sep 2017 -
May 2018
Coordinator Assistant,
Verizon, Tampa, FL
Encouraged standard of excellence in performance, communication, and
attitude among Business Solutions Specialists.
Communicated with order processors and logistics to correct any
discrepancies on equipment shipments.
Arranged project status meetings to communicate effectively with internal
and external departments within the company.
Performed tier 1 and 2 troubleshooting on tablets, network extenders,
hotspots and mobile devices.
Maintained written and verbal communication with customers concerning
account status, and status of resolution for escalated issues.
Jul 2016 -
Jul 2017
Switchboard Operator (Part-Time),
Mount Sinai Health System, Miami, FL
Monitored hospital surveillance cameras, dispatched security officers,
answered incoming calls and routed inter-departmental communications.
Answered all incoming and outbound calls using PBX console.
Managed over 30,000 calls per month
Managed staff payroll in Kronos
Created weekly staff schedule
Assisted with maintaining cleanliness, safety and security of the PBX area.
Handled all incoming and outgoing communication accurately in a fast-paced
environment
Customer Service
Communication
Repair Orders
Patient Care
Phone Calls
Service Department
High Volume
PBX
Outgoing Calls
Medical Records
MARTHA HERNANDEZ
mhernandez@example.com
|
(270) 555-3322
|
13394 S. First Ave., Tampa, FL 34917
EXPERIENCE
EDUCATION
Florida International University, Miami, FL
2014 - 2017: Bachelor's Degree in Psychology
KEY SKILLS